Effective Date:01.06.2025
At BTC-LOTTERY.IO, we strive to provide a transparent and fair gaming experience. Please read our refund policy carefully before participating in any lottery games on our platform.
1. No Refunds After Ticket Purchase
All lottery ticket purchases are final and non-refundable. Once a transaction is completed and a ticket is issued, no refund, cancellation, or modification will be granted, regardless of whether the ticket has been played, won, or lost.
2. Duplicate or Erroneous Transactions
If you believe you have been charged more than once for the same lottery ticket or have encountered a system error during the transaction, please contact our support team at [email protected] within 24 hours of the transaction. We will investigate and, if applicable, issue a refund for the duplicate charge.
3. Unauthorized or Fraudulent Transactions
If you suspect unauthorized use of your account or a fraudulent transaction, you must notify us immediately. Refunds in such cases will only be issued following the completion of our internal investigation and subject to our verification procedures.
4. Technical Failures
In the event of a technical failure that prevents the issuance of a valid ticket and where no draw participation occurs, a full refund will be processed automatically or upon request within 7 days of the issue.
5. Chargebacks
Initiating a chargeback without prior contact and investigation by our support team will be considered a breach of our terms and may result in the suspension or permanent closure of your account.
6. Jurisdiction and Governing Law
All refund-related matters shall be governed by the laws of [Jurisdiction – e.g., British Columbia, Canada], and any disputes will be subject to the exclusive jurisdiction of its courts.
7. Contact Us
If you have any questions or concerns regarding this refund policy, please contact our customer support team:
Email: [email protected]
Phone: +1 6047539245
Support Hours: 24h